I had an interesting wait last week.
I was coming back from a performance skills conference and as you can see from the picture above, bad weather cancelled all the flights leaving except for one.
Luckily I was able to get on that one flight. But with a packed airport, massive delays and a load of families with their plans sent askew, I was able to see humanity in action.
The airline staff were doing a great job but they had to put up with a lot. Some people insisting that they were important, some exclaiming that they would miss their important event, others chatting to their kids about what a great adventure it was, some getting excited that it meant another day on holiday and some with a zombified look on their face not knowing what to do.
The range of emotions and responses was amazing.
What would you have done? There is no right answer of course. I like to try and see the bigger picture and my part in it. No matter what, the weather was NOT the airline staff’s fault and they were the ones who could serve me best to get to where I want to go.
Ah the humanity!