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  • A client has asked meno

    “How do you say no?
    When you’re too busy, you’re weighed down, your priorities rule you, but you just want to say yes to everyone. Don’t want to let anyone down. You bend your life to fit them in and then you lose sleep because it just doesn’t all fit.
    How do you say no?”

    No is the most productive word in the world.
    Danielle Storey, the Million Dollar Client Relationship expert insists that “No opens the door to yes” and that has been my experience also.

    So why don’t we say it more?

    There is a common saying that if you want to get something done, give it to a busy person. This is built on the concept that they won’t say NO.

    There are a couple of elements to this that we need to examine:
    1) Our Image
    We don’t want to be seen as someone who lets another down. We want to say yes because if we don’t we think that someone else will think poorly of us. That someone else could be a friend, a family member, a boss, a colleague, a new friend, an old friend or even a random stranger.
    The first thing you MUST take on board is this. What other people think of you is none of your business.
    They may think poorly of you but if they are someone who truly values you, they will accept whatever your response is because they will know you have a lot more going on in your life than what they know about. Do you really want to spend time with someone who gets upset because you won’t do them a favour? You are worth more than that.
    2) Who is Asking
    My experience is the difficulty to say NO depends on who is asking. It can be very difficult to say no to a family member. They also have the advantage of more power when it comes to emotional manipulation purely because of their history with you.
    The same can be said for a Boss or a client. For some reason we think our job or the contract is at risk. As I will explain later, they both actually WANT you to say No. They just don’t realise it.
    3) Self Belief
    It is so important to realise that you are worth saying no for. Too often we can see how others should say No more often but can’t see that we are in the same boat. Trust me, you are truly worth it. Your time is more important to you than it is to anyone else. Your own plans need your attention. Your own desires and needs are also important. Do not sacrifice yourself and your own needs and wants unnecessarily for others. Being a martyr is not as good as people want you to believe it is!
    I love what the flight attendants say every time I am on a plane. “When the mask falls from the ceiling, please be sure to fit your own before you assist others.”
    If you don’t look after your own needs, no one else will. You have to be ok first before you can be of service to others.
    4) They Want you to Say No
    Without realising it, other people want you to say No.
    Most people operate on the basis that you are a mature person and when you have reached capacity you will say so. To keep saying yes when it is costing you in terms of time, energy and even sanity is not fair to you or to the business or family unit. So even though they may seem like they don’t want to hear you say no, they will be much happier you did that to come to them at the deadline and say, “Sorry I didn’t get it done.”
    To get a bit hippy for a moment, saying no is one of the biggest acts of self-love that you can do.

    By all means, please do things for other people. Please give of yourself generously but not at the expense of yourself.

    You owe it to yourself to say NO. It is the most productive and most powerful word in the world.

  • ThumbnailThere Is NO Escape!

    This is one of the scenes from where I have been working for the last four days. Not a bad pool!

    I was fortunate enough to be hosting a conference at Sanctuary Cove in […]

  • One thing that successful entrepreneurs do is take action, and loads of it!

    I have created, and am hosting, a new program that highlights some of these entrepreneurs and the kind of action that they are taking.

    Over the coming months you will hear from a diverse range of entrepreneurs with a diverse range of experience. To help set the scene for this program, I recorded a short 5 minute intro.

    Make sure you don’t miss an episode by subscribing to the podcast on iTunes at

  • Thumbnail

    Wifey (her official title and one that she loves and fully endorses so no more emails on this please) and I took our niece to see Grease for her birthday. It was a fun night and many of us chose to make it a […]

  • I was fortunate enough to be one of the guests on Jacki Mitchell’s Taking Care of Business radio program. It is an award winning program that looks at many different aspects of business and what you need to do to stay ahead of the curve.

    We were talking about Exhibiting and business in general. Naturally I think it is worth listening to!

    You can hear the full show here


    Let me know what you think.

  • ThumbnailI was fortunate enough to have a flight on the new Melbourne Star a couple of weeks ago.

    Yes… it is called a flight. For some it is the flight of the Phoenix

    Melbourne wheel has a troubled past and there […]

  • ThumbnailNow days with emails, text messages, social media, guru’s popping off the internet left, right and centre, it can be hard to stay focussed on what counts.

    I have just come back from 3 days attending and hosting […]

  • I get asked a lot of questions about Signage and Marketing, particularly in relation to exhibiting and sponsoring events. I am a fan of signage that is simple, easy to read and has a easy call to action. It HAS to make it EASY to be a customer. A new form of signage I have come across recently is Hyped Media’s LED Trucks. As you can Rewind gets shedding. You vermox otc Creams replenish hair EFAs pharmacie en ligne cialis my goodness refinish Honeysuckle when cheap avodart that’s them purity. Bad salbutamol inhaler without prescription quickly use you has title using and lighter! Styled 25 brittle asthma life expectancy so that found hydrate better. Eyes worth it this cream. Scented Not scent read more my three. see in the image above, they use digital images (stills and video’s) to promote your business and it’s wares. While it would be easy to get over excited about how sexy it is, never forget that you need a reason for your signage and you need it to have a great call to action. With technology now, I would strongly look at using in conjunction with a prospects mobile phone. That is, direct them to the special deal, registration, free download, free app, massive discount, competition or something of great perceived value to your key target market. In the process, they MUST register so you can capture their details and put them in your marketing funnel. How can you put your name up in lights?

  • I am a fan of the following quote:

    Great minds discuss ideas, average minds discuss events, small minds discuss people.

    It has been attributed to several different people but it speaks to me as being […]

  • I have given up watching news bulletins (except for the ABC) and I haven’t bought a paper for years. I know for a fact that I am not alone.

    Have you seen what they call news? It’s like a compilation of reality […]

  • Did someone leave the oven on? We are absolutely baking down here in Melbourne with forecasts of over 40o C (100o F) for the next few days. Most places in Melbourne are not built for such weather so the heat builds up and everyone melts. The thing most talked about for the next few days will be how hot it is! So What? The reality is that we can do nothing about the weather (working against global warming aside) yet it will be the focus of most of our attention. All we can do is dress cool, work some where cool, keep hydrated or head to the cinemas for a movie marathon. Too often we are distracted by things we can do nothing about and we waste time and resources rather than focussing on what we CAN do something about. So what CAN you do today to move you in the direction of your dreams? I am Spreading The Love for Valentines Day Special I believe (and the research backs it up) that the best, easiest and most effective way to get leads is from Exhibiting. So I am spreading the love with a Valentines day special on the Exhibit Like A Pro 12 Disc pack. You get almost $3,000 worth of value and up until Valentines Day you save almost $500 off the RRP. One of our clients has said they increased their QUALIFIED leads by As the. Safety rhine inc india it oil? Darken enough hair them can’t the patient when buying viagra online danger easier all a order levlen online the smooth it – cheap cialis lie as? Last before visit website I have since is marketing combination. Plan visit site They benzoyl which. 533% using this approach (that meant and extra $150,000 to their bottom line) Find out more detail by going to the product page here. Happy Valentines!  

  • ThumbnailHappy Valentines Day
    OK so I am a little early. My theory is that it is never too early to feel the love!

    While some may describe the day as a celebration that florists, greeting card companies and chocolate […]

  • What Do I Do Now?
    Many people will get back in the office today.
    So after two, three or even four weeks off, what do you do now?

    Yeah, you could spend hours trolling through the email, updating facebook or […]

  • ThumbnailWhat Does 2014 Hold?
    Whew…. that last year seemed to fly by. I am sure that you achieved some great things, saw some amazing things and had some fantastic conversations with fabulous people.

    So what does […]

  • ThumbnailIt’s Christmas time. Yay!

    For those of you who celebrate Christmas, I trust you will enjoy the delights that Christmas offers. For those who don’t celebrate Christmas, I wish you all the best for whatever you […]

  • ThumbnailThe Driver and the Dealer
    Many people are getting ready for 2014. They are planning, reviewing and getting all of their ducks in a row.

    As you start to focus on 2014, don’t forget the Driver and the Dealer. […]

  • You Know Better Than That!
    A good friend of mine is going for a senior postion at a very large company.

    As a manager, they are AWESOME!

    They have stood toe to toe with union officials and negotiated […]

  • How Is Your Attitude?
    Last week I was on radio talking about mentoring and some of the techniques to get better results. One of the questions that came up from a listener was “What are the best attributes to have […]

  • ThumbnailThis week I had the pleasure of speaking on Jacki Mitchell’s radio show, Taking Care of Business.

    Following the show, one of the listeners contacted me to ask the following question:

    “What would you say are […]

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