I have had many a discussion with my mentor group on whether we should aim for Customer Service or Customer Delight. Million Dollar Relationships expert Danielle Storey defines Customer Delight as “Providing […]
Can you believe it is the start of another year?
As we get older the years seem to pass more quickly so it becomes even more important that we make the most of the time presented to us. That means no more New […]
I am concerned about the increasing racism I see on my internet feed from people who I thought knew better. The blaming of Muslims for terrorism as if they are the only religion who has had extremists tarnish […]
Ask not for whom the internet trolls It trolls for thee
(apologies to Hemmingway) Trolling is easy.
Look at any social media site and you will see examples of it. Wikipedia defines it as “a person who sows […]