Archive For: Sales

Let them touch it!

People want to touch it!!


They want

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to feel the new product. They want to see photo’s of the service. They want to experience what it’s like. Brochures can be good but the real thing is better.


I was speaking to my brother who is big in Send Out Cards (among other entrepreneurial ventures!) and he was describing a booth he was going to show Send Out Cards at. We talked about different ideas but just seeing cards was not enough. You could hold the cards or see big pictures on the walls. You could talk about how easy it is to send out personalised cards to your clients, prospects or family members but it’s not the same as doing it yourself.


I suggested that he let them do it. Let them work through the whole process

so that they are doing it and can touch and feel the process not just hear about it. So he was going to look at setting up at the booth with his camera and laptop. Prospects get their photo taken and then use the system to send themselves a card with their own message. So not only do they see how simple it is to use, two or three days later they get a card with their photo on it showing them how cool it is to receive the card.




Let them touch it!


If you can find a way, get the prospect physically touching your product or service. This makes it personal, memorable and way more sellable.


So what about

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your next show? How can you take your product or service and make it touchable? Make it real for your prospect and very soon they will be your client!




Let me know if you need ideas to make it touchable.

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You gotta Stand in the Stand!

One of the things that annoys me, but more importantly, costs exhibitors money, is sitting in your stand.

Let me explain.

If you were an exhibitor at a Trade Show or Expo, you would have paid thousands of dollars for the privilege. Dollars for the space, dollars for the stand, dollars for the promotion, dollars for the travel to get there and back, dollars for accomodation and meals and dollars for emergency sundry things that you forgot about and needed to get last minute. So after spending all of these dolllars, what do you get?

Anyone who has worked at a Trade Show knows that the biggest thing that you get is the pain in your feet! The show floor is concrete with a “film” of carpet if you are lucky. No matter how good your shoes are, the feet hurt. If only I could just sit down!!

NOOOOOOOOOOO!!!!!!

Nothing will scare a prospect away quicker that someone sitting in the stand. Think about you own reaction when you walk up to someone who is sitting in their stand. Because it starts with the sitting, then the person sitting says to themselves, “I’ll just relax a little”. When the prospect comes over, they say to themselves, “I’ll get up if they are interested”.
The person coming over thinks, “They are not that interested so I’ll move on.”
The seated person thinks, “Yay, I don’t have to get up because my feet hurt!”

Prospect, potential sale, potential lifelong value of customer GONE! The thousands (if not tens of thousands and sometimes hundreds of thousands) invested in the show WASTED all because you have sore feet.

The Trade Show or Expo may be on for one, three or maybe eight days. That’s only eight days of your life that you have to have sore feet. As wifey says to me when I am whining, “Suck it up princess!!” This is why they call it a Stand. You have to stand there. You have to be on full alert. You have to make your guest feel welcomed when they come over and not feel uncomfortable. Standing at the edge of your booth welcoming guests, being friendly, engaging with prospects will do this so much better than sitting at the back of the Stand thinking about your sore feet.

Each prospect visiting will be visiting your stand for the first time, so for you it has to be the first time. With all the enthusiasm and vigour of the first time.

You Gotta Stand in the Stand!!

Enjoy

Warwick Merry
The Get More Guy

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Don’t be a Vulture!

I was at an Expo recently and saw some Vultures. I strongly encourage you to NOT be a Trade Show or Expo Vulture. Watch the

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video and see what I mean!

So what about you? Are you a Vulture? What can you do differently so that you add value to your visitor and not be a Vulture?

Enjoy!

Warwick Merry
The Get More Guy

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Don’t be a Vulture!

I was at an Expo recently and saw some Vultures. I strongly encourage you to NOT be a Trade Show or Expo Vulture. Watch the video and see what I mean!

So what about you? Are you a Vulture? What can you do differently so that you add value to your visitor and not be a Vulture?

Enjoy!

Warwick Merry
The Get More Guy

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How Easy is it?

I have just spent three days working at the Pregnancy, Babies and Children’s Expo. I am continually fascinated with how business and individuals present themselves, particularly at Expo’s and Trade Shows.

The key learning from the show I would give you is, make it easy for your customer to buy from you.

For me, Expo’s and Trade Shows are speed dating for your business. When going speed dating, the person who clams up, won’t share about who they are and what they are there for, doesn’t get the date.

So be clear:

  • What are you selling?
  • Why would the customer want it?
  • What discounts do you have?
  • What is the Key benefit?

Trade Show research has shown that the majority of visitors are there either to find out what’s new in the market or to get a “bargain”. Knowing that, wouldn’t you put up some simple signs saying “NEW”, “Expo Deal” or “20% off”? I am continually amazed at how people will stop to explore a bargain without consideration of what they are actually buying!

People want to buy from you. They want to use your services.

DON”T MAKE IT HARD TO DO SO!!

In your business, how can you make it easier for your customer to buy from you?

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Don’t Just Sit There!

I couldn’t believe it.

They would have spent a truck load of money for the stand. I wont mention who it was but it was a highly recognisable airline. I was at the Asia-Pacific Incentives and Meetings Expo in Melbourne. It was hard to tell there was a global financial crisis going on. Some amazing stands (multi-level with suites for discussions) and some amazing marketing going on. A surprising amount of traffic was moving around also, apparently attendance was up by almost 10%. From an organisers perspective, it would have to be seen as a success.

There Was Static

So how would you take advantage of all this traffic? Well the airline in question had a reasonable size booth. Nice comfy chairs, welcoming decor, plenty of marketing collateral for people, an attractive woman in the booth and the plasma screen in the background was playing static. I thought it must be a glitch that they would fix but when I went past again 45 minutes later, it was still showing static.

The woman in the booth was not interested in much that I could see. She was still sitting in the chair waiting. I am not sure what for.

Take Responsibility

I understand that technology deserts you just when you need it. But surely there would have been a better way than just showing static. Some thoughts I had on what the company representative could have done:

  • Turn off the TV – Nothing was showing, better a blank TV than a distracting one.
  • Say “Hello” – At no time did she try and engage me in conversation
  • Ask “Do you know how to make the DVD work?” – Who knows I may be an AV wizard and she could then sell me her product
  • Stand up – It was horribly apparent that she did not care and did not want to be there, simply standing up would have changed her approachability
  • Smile – The easiest and simplest thing to do.

Again this points to a key part of a trade show. Train your people and never forget you are the face of the company. At the very least, don’t just sit there!!

Warwick Merry
The Get More Guy
www.warwickmerry.com
www.GetMoreBlog.com
www.GetMoreShowSuccess.com

Image by Pablo Sanz

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How are your Speed Dating Skills?

To me, trade shows are just like speed dating. Let me explain.

Normal shopping or purchasing is not focussed. You may be there to buy what you want or you may be hanging around the shopping centre with friends. Maybe you are just spending time with your partner.

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Back to Booth Basics

I am never surprised at how un-common common sense is. Nowhere is this more obvious than in the business arena.

I was just working with one of my Trade Show clients who was getting ready for next weekends Mind, Body and Spirit Festival and he couldn’t believe the biggest issue in having a successful trade show. Rather simply it is defining what success is. The simple question of “What do you want to get out of the trade show?”

The simple concept of what gets measured gets improved HAS to be applied to trade shows. This all becomes part of defining your Return of Investment. I am not saying they always have to pay for themselves (the first couple probably won’t) but you need to know whether it has or not.

So what do you want from your next trade show?

  • Increased brand awareness
  • Increased sales (and what figure would that be?)
  • Qualified sales leads
  • A stack of business cards (from the fishbowl lucky dip)
  • Intelligence on your competition (you will be looking at their booth won’t you?)
  • An opportunity to present to the conference

Now that you know what you want from the show, make sure that everyone working in your booth knows too!!

Good luck with your next show.

Warwick
The Get More Guy
www.warwickmerry.com
www.getmoreshowsuccess.com

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The Bane of Booth Babes

You have seen them at nearly every trade show you go to. Attractive women (and men) handing out brochures. If you start asking them some questions about the product or service, they almost deflate in front of you! I have seen them pick up their script, refer to the cheat sheet, check with their colleage and even refer me to the store outside the trade show!!!

Like all things in you booth, you have to ask the question, “does it add value?”

If it add’s real value to have a booth babe, great do it! More often than not, one of your employees is more knowledgable, more enthusiastic, more interested and more clothed than the booth babe.

If you decide you do want a booth babe, at the very least make sure they have the confidence and knowledge to actively engage a prospect or customer and get the correct details for a followup. Good looks may get people to your booth but real service will keep them there for the sale.

Enjoy!

Warwick Merry
The Get More Guy
www.warwickmerry.com

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What is Success?

As with all things in life, you cannot measure what you cannot define.

Famously, Ralph Waldo Emerson had this to say about success:

To laugh often and much;
To win the respect of intelligent people and the affection of children;

To earn the approbation of honest critics and endure the betrayal of false friends;
To appreciate beauty;
To find the best in others;
To give of one’s self;
To leave the world a bit better, whether by a healthy child, a garden patch, or a redeemed social condition;
To have played and laughed with enthusiasm and sung with exultation;
To know even one life has breathed easier because you have lived

This is to have succeeded.

But what about for our Trade Show?

The first questions must always be, what do you want out of the Trade Show? Is it sales, leads, exposure, contacts? Only by asking what you want can you measure the shows success.

At a recent trade show I was speaking with a clothing wholesaler who was interested in getting retailers for his product. It seemed peculiar to me. The attendees were all consumers, they may have had a clothes retailer business but there would not be coming to the show in that context, they would be coming to buy. The wholesaler did not have a large supply of product so when people stopped to ask to buy from them he actually said, “I’m sorry these are not for sale”. Only on Day 3 (of a 3 day Trade Show) did he start recording client details to email them sales opportunities.

His mission was to find a retailer. Yet at no time did he leave the booth to go and speak to other retailers who had booths at the trade show.

I don’t know if he measure the show as a success. From my observations, it did not appear to give the return I would demand from a trade show like that one. While he knew what he was after (new retailers) he did not consider the primary audience at the show or how he could maximise the benefit from them.

What about you?

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What do you want from your next trade show? How will you measure if you have achieved it or not? How will you know if the Trade Show was worthwhile?

Until next time, I wish you much Trade Show Success.

Warwick Merry
The Get More Guy
www.getmore.com.au

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