Do You See the Full Picture?

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A few years ago, we had the gutters replaced on our house. They came, measured the existing gutters, quoted for new ones and then we had the job done.

I have been cursing them ever since.

What they did was look at what we had and then replace it. What they didn’t do is look at the full picture.

We have two pieces of spouting coming off the roof and onto another section that is the roof for the double garage and a bedroom. This flows into a gutter which has only one down pipe. Every time we have a strong rainfall (like last night) the gutter overflows on the building side of the gutter.

What this means is that we have had some interior waterfalls – mainly in the garage but once in the spare room.

The gutter people did not look at the big picture. The did not consider what we NEEDED versus what we HAD.

I see this in business all the time. Suppliers not considering what is in the best interest of the customer and focussing only on what they can sell.

As an MC, I see it in conferences way too often. The speaker sticking with their usual program rather than considering who is in the room and what their client actually wanted to achieve. 

What about you?

Do you consider the needs of those around you? Do you take the time and look at the FULL picture?