Archive For: Management

Can You Turn a Fault into a Feature?



Screen
I got a message from a friend on Facebook on Friday regarding a conference I was the opening keynote for today. She said:
Eeek! My 3 year old sat on my laptop and cracked the screen…. not great for anyone

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What Just Happened?

New Website
I love the John Lennon quote “Life is what happens while you are busy making other plans”.
That is exactly what happened to me this morning. I had plans all ready to face the day, write the Get More Goer,

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Are You Consistent?

Queen
Who would have thought it?

Just one little day late because we had a public holiday and I got several emails wondering where the Get More Goer was.


The reason for this is consistency. Typically (and my apologies for my

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How Do You Recover?

Rental
Customer service is important but don’t forget your service recovery skills either. Research shows that a customer who has a good experience will tell three to five people but a customer who has a bad experience will tell 11 people

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What Are Your Team Doing?

Last week I had an unannounced visitor. I was working in my home office and there was a timid knock at the door. So timid I was not even sure it was a knock. When I got to the door

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What Happens After?



So often we get focussed on the event or the meeting or the conference or the get together, that we forget about what happens after.  On most occasions, the real value is after the event. For some the activities after

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Are You In or Out?

singh is king
Wifey and I had a brilliant trip to India. The worst part of travelling is being treated like a tourist, so it was fabulous to be treated like family during our first week. This was when we attended the wedding

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Are You Working Right?

I was working with a mentoring client recently and telling her that she needs to do less and less to achieve more and more. Yes, yes… this seems silly at first glance, but it is the secret to success (well

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Are You on Track?

We are now almost 1/6th of the way through the year. It’s less than 10 months until Christmas! Isn’t it amazing how fast time flies.

So are you on track?

No doubt you had goals for the year. If not

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How Are Your Reflexes?

Bike
Can you twist, turn and flip when you need to?

Last week I was riding my motorbike to a client site for some mentoring (yes my motorbike is my company vehicle! Yay!) On the way two people nearly killed me

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Email Auto Responders

I love email auto responders.

When I am travelling they give me a chance to let clients and prospects know what I am doing and I can set them up so they are almost self service. A few links here

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What is Your Backup Plan?

When everything is going fine, we don’t spend time thinking about what could go wrong. But it is when everything is going fine that you MUST consider what happens if things go wrong?

Yesterday Wifey and I were out for

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Have You Exercised Your Slack Muscle?

Damage
Have You Exercised Your Slack Muscle?

Wifey and I are into investment properties. We like them and they work for us.

Late last year a tenant advised us that someone had broken in and done some damage. It turned out

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What About the Little Guys?


In the last couple of weeks I have been on three different airline; Qantas, REX and Jetstar. The service I got varied with each one. More importantly, it varied against my expectation.

The first flight was Qantas. To make things

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