Archive For: Management

Lessons for the Lazy Traveller

As some of you may know, I am off to the USA for some work.

With all of the recent ash cloud sagas, my first concern was getting off the ground!  In fact, after a long wait, my 6am flight got cancelled.

I thought I would be on hold for ages and it would just be one long nightmare trying to get away. Ah the delights of Qantas!! I was on hold for about 3 minutes.  After a few more minutes on hold, the delightful reservations person had me on the direct flight leaving at 9am (rather than the one that goes via New Zealand at 6am) and had shuffled my connecting flight so I was only delayed by about 2 hrs.

YAY!!!

I was so excited.  No rude getting to the airport at 3am – I could be there at 6am!  No 3 hr stop over in Auckland, simple straight line flight to LAX.  It was almost too good to be true!! 

And then I got to the airport!!

I was so excited to go, and I am only a boy so I don’t need much stuff, that I was able to pack everything I needed for the 12 days into my carry on bag. The plan is to do some shopping to get more cloths and so on and buy a new suitcase to bring it home.  How slick was I!!  The Lazy Traveller!  No waiting around for luggage for this little black duck!!

If only I could have chosen the security guard!!

Check in was a breeze.  Then went I went into the customs area, a security guard said he had to weigh my bag.  At 13kg it was too heavy and I had to go back to check in.  My little balloon of re-scheduled happiness burst and I plummeted to travelling hassle reality!!

I got back in the check in queue, which had grown dramatically.  The security guard has said, they may issue it with a sticker and I would be fine. The Qantas checkin person had no idea what I was talking about. She presented me with a sturdy plastic bag and said I had to spread the weight and check one bag in.

All my books and non-essentials (clothes) went in that bag. This left my laptop, Tim Tam’s and essentials in the carry on.  Then back into the check-in queue for a third time.  There was a delay because some Dr kind of person from Medecins Sans Frontieres had a medical box with dry ice and they had to be sure about it.  By then I was thinking, “Damn their good work, just get out of my way!”

I asked every so sweetly, jovially and manipulatively if I could have two carry on bags (now that one was 4kg and the other 7.8kg). The check-in person politely said “No”.  So now I have luggage to wait for.  In a flimsy plastic bag!!  I am expecting when I get to LAX for there to be a stream of jock’s, socks jeans and books come streaming around on the luggage carousel!

To make it worse, when I went through customs the second time, the different security guard had no interest in weighing my bag!!  Arrrggh!!  If only I got him first. If only you could choose your own security guard!

A bit of healthy perspective though. I am now sitting in the Qantas lounge, checking email, writing my blog and planning my direct flight to LAX and then Portland.  It seems that my problems are high quality problems.

Such is the life of a lazy traveller!!

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How Do You Deal With It?



On the recent holiday to Bali, I came face to face with nature. It was an interesting and unexpected encounter. Luckily we got some of it on video. Click the image below to watch it.
Monkey
It is not often you have a monkey on your back! The guide had mentioned if a monkey did interact with you to remain calm. I did get a bit of a fright. I had no idea what it was going to do. I didn’t know how the situation would end, I didn’t know what the monkey wanted and I certainly was not prepared for the second monkey (who seemed to want to take my shirt off!)
Life is a bit like that too. Things happen without prior warning and you have to deal with them as best and as quickly as you can. You can find yourself in a situation you didn’t plan on and like the monkey, you need to remain calm and deal with it.
So how do deal with these situations?

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A Month to Go

It’s only a month until the end of the financial year (in Australia). Are you ready for it?
There are many things you can do to ensure you make the most of it. Some ideas are:

  • Book an appointment with your accountant
  • Make a donation for a tax deduction
  • Give year end bonuses
  • Buy new capital items
  • Prepare your financial documents
  • Transact between entities (ie Trusts, companies and so on)
  • Plan how to celebrate end of financial year

Take advantage of the month and make the most of it!

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What Inspires You?

They say life is short. Billy Connolly pointed out it is the longest thing you ever do!
For many people, one week is the same as the next…is the same as the next…is the same as the next.
What inspires you to get up each day and get on with your life? Is it your pay cheque? The idea of living a better life? Is it contribution to others? Is it providing for your loved ones?

If you don’t have an inspiration, how can you expect to face the day energised and ready to rock?


So what inspires you?

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Do You Re-Create?

Conference

Wow! What a couple of months!

It feels like I have gone from conference to conference, coaching to coaching, client to client.
I was even working several weekends.

While I had a lot of

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fun doing this, I was also quite exhausted. Consequently I have done nothing for the last three days. Well maybe a bit of reading and a comedy festival show and a BBQ christening but nothing that required my normal work mode.

It is always important to have time for Rest and Recreation (Re-Creation). Think of it as giving your life equipment a grease and oil change. Time off running the equipment to ensure its long term operation.

So do you Re-Create?

PS This photo is of the ROSA Conference held out in the middle of the bush with NO mobile phone coverage or Internet – that was scary. Others commented it was 1/2 star accommodation. While the bunks in the dorm were comfy, it was also 5 star fun with campfire singing, whitewater rafting, trout fishing and astronomy (Saturn’s rings on show!)

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Who Wins a Price War?

Aussie 100 Dollar
Who Wins a Price War?
I was running an MC Mastery workshop on

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Saturday and there were questions about pricing. In the industry some are charging 10 to 30% of what others charge.

I learnt early in the game “No One Wins a Price War”.

Look at recent price fights with the supermarkets. Milk prices are down, bread prices down and beer prices were almost down. Supermarkets have long had “loss leaders” – products at or below cost to get customers in the store. They then make up the margin on other products. Customers get the illusion of a bargain but suppliers get taken advantage of! Dairy farmers make less profit per litre on milk than supermarkets do yet the farmers do all the hard work (I grew up on a dairy farm and know the large amount of work for the small amount of money).


CUB chose not to participate in a beer war but not selling product to the two major supermarkets. They also sent team members to buy back valuable brands of wine that were being sold below wholesale. Don’t mess with CUB!


What about your prices? Once you have to start defending your prices, you are lost. Put your efforts into showing your value and how much it is worth and you stay out of a price war. Show your prospect what they get for their money. What intangibles as well as tangible products and services.

This is the same for employees. Don’t ask for a pay rise because you haven’t had one for over 12 months. Justify your pay increase or bonus request by showing how much value you have brought the business. Money you have saved, sales you have contributed to, and value you have brought to the business.


No one wins a price war, so don’t even think about it. Focus solely on the value you are providing and make it a logical win-win decision.

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Does It Match The Plan?

Happy Tuesday!

You may be thinking “But I usually get this on a Monday, what’s happening?”
My commitment is to send the Get More Goer every Monday (except when I forget and then it is a Tuesday). But today I didn’t forget, I chose to send it Tuesday. For many states in Australia, this Monday was a public holiday. I thought it more relevant and timely if you got this on the Tuesday and not the Monday.

This is what a Plan gives us. It gives us the facts we need to vary from the plan. We can evaluate what is the more important thing to do, what is on the plan or the other item that has arisen. This is why planning your week and your day is so important. It actually helps you be more flexible and know the cost of your flexibility.

John Lennon famously said, “Life is what happens while you are busy making other plans.”

So

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does what you are doing today match the plan?

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But Who Are You REALLY?

Children Playing
I seem to have been surrounded by kids on the weekend.  

  • Friday night I was with my brother’s three kids where we had an impromptu disco, karaoke, and singer impersonation session
  • Sunday afternoon Wifey’s brothers three kids dropped over as I was harvesting the sunflowers and in their excitement nearly slammed the car door on one another
  • Sunday night was at a friend’s place where their two kids were doing what kids do; sleeping on the dog, planning time to spend with Dad for the week, diving on the couch, showing off their chooks and vegie garden.

I LOVE the enthusiasm and vibrance of kids.  They represent true authenticity. Who they are right now is who they are. They happily tell you how they feel, they have opinions on most things, their emotions show easily and quickly, and you pretty much know how they feel and who they are.  The same cannot be said for many adults.

All my life I have been accused of being “childish”.  So many people have told me to grow up. A friend who works in Child Psychiatry said she would assess me at being about 14 years old.  Legendary base baller Chili Davis is attributed to having said “Growing old is mandatory; growing up is optional.” I believe we can be mature, professional and sophisticated combined with childlike enthusiasm and energy.

So who are you REALLY?  Are you really how you behave or have years of “shoulds” changed how you are in the world?  Does your inner child need to burst out and say hello?

Who are you REALLY?

PS I will be in Adelaide on Friday 15th April being childish with some non-profit clients. If you are looking for a workshop on how to Get More Sales or want to Ignite Your Team on Thursday 14th April, please email me!

Picture: SherbyBonBon 

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Where is the Best Place to Exhibit?

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Have You Got The Right Gear?



When I first learnt to snow ski, I borrowed the ski gear from friends and rented the essentials.  My first couple of times were not pleasant experiences.  My feet hurt in the boots, there was a hole in the ski pants so I was wet and cold to the bone and the trusty rental ski’s had a mind of their own!


After a while I bought my own ski outfit.  I was then toasty warm but with sore feet and a misguided sense of direction. I finally got sick of sore ankles and bought some boots that actually fit properly and some parabolic ski’s that did all the hard work for you.


Skiing was now a completely different experience. I was warm, skiing was effortless, I could go anywhere, I had faith in my equipment and most importantly, I really enjoyed the day.


The right gear makes all the difference.


It’s the same with your work.  Have you got the right gear? For the last 4 years I have been “putting up” with a second hand computer I was given. My audio and video processing took ages but it was what I had. Last week I took delivery of what I call MEGA PC. It has loads of memory (12GB), huge hard drive with auto backup, fast access ports and large monitors.


My first reaction was “Why didn’t I do this ages ago?”  Granted the technology prices keep coming down but I forgot the important concept that the right gear makes all the difference.  It is worth the investment of time, effort and money to get it.


Have you got the right gear to do what you need to?

PS Happy Valentines day to you. Take the opportunity to tell those who are important to you how you feel.  I’ll start, I truly appreciate you taking the time to read this.  Thanks! 

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What is the Reality?

Hole in Roof

Someone, somewhere has really upset Mother Nature. Friends in the US and Europe are telling me about massive snow dumps and incredible low temperatures. Here in Australia we have flooding, cyclones, bush fires and unseasonal rain fall. Can whoever upset Mother Nature please apologise!

With all the rain in Melbourne, we were also affected. The picture is of my lounge room – note the massive hole in the ceiling where the plaster used to be. It is amazing what one broken tile can do.

As I was bemoaning this situation to Wifey, I had a flash of reality. There were people in flood ravaged Brisbane or Cyclone ravaged Queensland who would be happy to have just a tile of their house. The reality is that while I had a problem it was really rather insignificant compared to the problems of others.

The same can be said for problems we find in our working lives. At the time they can seem insurmountable, inconvenient and a massive block to achieving your goal. Looking at your situation with a healthy perspective does of a lot to remove the emotional blockages. You can then focus on addressing the issue one step at a

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time.

So when you next have an insurmountable issue, what is the reality?

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Do you Lead or will you Get Out of the Way?

It’s the last of our micro leadership course. So there is a bonus.  This time there are FOUR skills to focus on.

Your four leadership skills are:

Act – Talking and thinking won’t get the results that Action will. Leadership is not a theory, it is an action. So take action and be the leader you want to be.

Authenticity – Be yourself. Get inspiration and ideas from others but be yourself. Adapt the ideas and skills to your style. It will then be natural for you to lead.

Appreciate – Thank the people who support you and your team, regardless of how small their contribution. Words and gestures of appreciation make a far bigger difference that you can imagine.  Even if someone is doing what they are supposed to, showing appreciation makes a big difference.

Share – A leader takes a little more than their fair share of the blame and a little less than their fair share of the accolades. Have some humility.  It will make you more attractive as a leader and will create a massive sense of loyalty in those around you.

Don’t forget to measure your progress.  Using the ten simple leadership skills you have received over the last three weeks will make a huge difference in what you can achieve as a team in your personal and professional life.

Go for it!

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Do You Lead?




Leadership

To kick of the year I wanted to give you a micro course in Leadership. Some of you may think you do not have a leadership position, well you would be wrong! You are the leader of your own life.

So even if you work on your own, these points can help you in getting what you want out of life personally and professionally.

I don’t overwhelm you with a massive to do list, especially since many of you will be just

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returning to work after the festive season break and your inbox and to do list is already bulging. To make it easier to digest I have broken it into a three week course. Each week you can focus on three things.


Thinking about these items is not enough. You need to put these three principles into action.

For this week, your three skills are:

Focus – Where is your focus? What you focus on will get achieved. So have some kind of reminder (a picture, statement or symbol) to help you and your team focus on what is really IMPORTANT and not just urgent.

Measure – What gets measured gets improved. How will you measure your improvement or progress? Is it numeric, do you need surveys, should you involve your customers?

Delegate – Get more done by doing less. It is too easy to say “But I can do it quicker.” Work with your team to train them up to do what needs to be done. The effort will bring great returns.

How will you implement these three principles?

Enjoy!

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Celebrate Success

 

Congratulations!!

You are over half way through your own Year Without Shopping.  As you will have read I am a huge fan of celebrating success.

To help you do this I have created your Celebrate Success Shopping List.  To down load it, click on the link and it will open in your web browser or right click and select “Save Link As” to save it to your computer.

If you are stuck and need some ideas, please don’t hesitate to contact me using the details on the Contact Us page. 

 

While you are here, please use the Newsletter sign up on the left to sign up to the Get More Goer.  It is a weekly burst of energy and observation to help you achieve your life goals.  Small enough to read in your preview pane, useful enough to look forward to each week and easy enough to delete so it doesn’t clog your inbox.

 

Good luck with the rest of your year.  

Warm regards  

Warwick 

 

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Have You Got Gifts?

It is only 12 days until Christmas. For those of us who celebrate it, now is the time

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for us to run around like headless chooks searching for the perfect gifts – or not!! In fact, Jill Chivers (a friend, shopping guru and woman who has just survived a year without buying clothes) has some excellent tips on How to Survive Holiday Shopping.


As it is only 12 days until Christmas, Wifey and I got to chatting about the 12 Days of Christmas. Personally, I don’t need that many birds. With all the swans, partridges and even maids a milking, I don’t have room in the house for all of those presents. So we came up with the 12 Days of Christmas challenge.

Technically, the 12 Days of Christmas start on December 26. I am happy for you to start this challenge any time you want. Maybe you don’t even celebrate Christmas. You may prefer Ramadan, Hanukah, Festivus, Holy Give Warwick a Present Day – whatever you choose. But I strongly recommend you choose the 12 Days of Christmas Challenge. This challenge is not about what you get, but about what you give.

So check out the 12 Days of Christmas Challenge and let me know how you go!

Enjoy


Warwick

PS Speaking of Christmas, I have been able to get some more bonus items from other authors of Agents of Action. It is now up to over $1,600 worth of value for the price of the book. Thanks to those of you who have already pre-ordered it – you will get all of the bonuses (and any more I may be able to get!)

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