Archive For: Relationships

How Is Your Community?

CleftHow Is Your Community?

I had the pleasure of speaking at the Rotary Club of Box Hill Central during the week. My grandfather was a Rotarian and I always enjoy being able to contribute to my community.

What about your

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What Does Great Service Cost?

Steak
What Does Great Service Cost?
When it comes to Customer Service, I don’t need Outstanding Service, I don’t need Great Service, I would settle for Good service!
As you know from last week, it was my birthday on Thursday (by

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Happy Birthday

I like birthdays. I figure every year that I have one is a good year and to be quite honest, as I get older I feel more comfortable with myself and my life. This week it is my 44th birthday.

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What Did You Give?

Easter Egg
I had Easter lunch with some of my family on Sunday. My niece and nephews were all fired up on chocolate. The question that most people would ask them in relation to the Easter Bunny is “What did you get?”

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Are You In or Out?

singh is king
Wifey and I had a brilliant trip to India. The worst part of travelling is being treated like a tourist, so it was fabulous to be treated like family during our first week. This was when we attended the wedding

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Is Your Body Where It Needs to Be?


dads

The late, great Kevin Merry (my Dad – the one on the right) often said to me, “sometimes your body just has to be there whether you want to go or not.” Usually he was talking about funerals, wedding, celebrations

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Email Auto Responders

I love email auto responders.

When I am travelling they give me a chance to let clients and prospects know what I am doing and I can set them up so they are almost self service. A few links here

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What About the Little Guys?


In the last couple of weeks I have been on three different airline; Qantas, REX and Jetstar. The service I got varied with each one. More importantly, it varied against my expectation.

The first flight was Qantas. To make things

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12 Days of Christmas

12 Days of Christmas
Welcome to the twelve days for Christmas for 2011.  Maybe you don’t celebrate Christmas, maybe you are more a Haj, Chanuka or Bodi day kind of person. It doesn’t matter, this applies to everyone.

Inspired by the 12 Days of

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Is Your Reward Relevant?

Santa Trophy
Regular readers will know that I believe we need to let people in our team (including suppliers, customers and family) know how much we value them and their contribution.  Too often we just assume they know we appreciate what they

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How Are Your Relationships?

I interviewed Yvonne Allen this morning and as you would expect, our topic was relationships. Not just intimate relationships but working relationships, friend relationships and even relationships with service providers.

It will come as no surprise to you to know

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Where Is It From?

Farmer Logo
In today’s competitive market, it is easy to lose track of where our supplies come from or even who our suppliers really are. For those of us who are suppliers, this can be scary. All of a sudden, everything is

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Why Have The Day Off?

The Cup
It’s the Melbourne Cup. In Australia it is referred to as “The Race that Stops the Nation”. In Victoria it is a Public Holiday. It amazes me that we have a public holiday for a horse race!
 

Don’t get me

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