Archive For: Relationships

Will You Please Answer The Question?

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What Are You Doing?



In business there is always so much to do. 


You are either getting the sale, servicing the sale, supporting the sale or looking for the next sale. It seems the bigger your business grows, the more peripheral work needs to be done. By peripheral work I mean sundry tasks that don’t seem to be related to looking after the customer or the prospect. It almost feels like busy work.


It is always easiest to do business with people you know, like and trust.  So your mission needs to be to continually focusing on the activities that will cause your customers and prospects to know you, like you and trust you.  It may be social media, it may be traditional marketing or it may even be contributing to the community. Whatever it is, never lose focus on making sure your customers are looked after and your pipeline is healthy.


By the way, your activities don’t have to be major. In fact, it is frequently the little things that make all the difference. The most important thing is to make sure you are doing something. Let the customer know you are thinking of them and appreciate their business. Let your prospects know you understand their perspective. Ask your customers and prospects what additional products or services they want from you.


It doesn’t take a great deal of expense or effort to continue to support your clients and prospects and help them to know you, like you and trust you.


So what are you doing?


Image: Terry Johnston

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What Day Is It?



In Australia, we are celebrating Father’s Day today – as we always do on the first Sunday in September. I am not yet a Father (but the practice is going well) so when my niece wished me a happy Father’s Day I had to tell her it wasn’t for me. She then decided it should be changed to Boy’s Day.

I think Boy’s Day better reflect’s the intent of the day. What defines a family today is so broad. With blended families, mended families, nuclear families, same sex families, generational families, functional families and even dysfunctional families one title does not fit all. For many of us, we have or have had Father Figures who we reflect on today even if they are not our fathers.

The commercialisation of “Day’s” that we have is not something I enjoy. It feels like we have the celebration for the sake of company profits. Yes there is a loose connection to a good intent but the underlying theme is having a “Day” for a specific person or role.

Today I will be following the advice of my niece Darci and celebrating Boy’s Day.  I will be giving thanks to all the men and boys in my life who have had a positive impact on me or parts of my life. From my brother to my father-in-law, mother’s boyfriend, Bromance, brother-in-law and many others.  Big thanks to you all. I hope you have a great day and I really appreciate your support, guidance and love.


What is this day for you?

Image: www.thedailygreen.com  George Marks/ Getty Images

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In For A Penny, In For A Pound

Yesterday I spent the day in the audience at Millionaire Hot Seat. A friend of mine had applied to be on it and was successful. It took a little while but he got the phone call and it was his chance to win A MILLION DOLLARS!!!! (Sorry, I went a bit Eddie there for a second). As part of the deal, my friend could invite people to be in the audience – how could I resist.

Now I have signed my life away so I can’t tell you any detail, except to say that my friend won some money but that is all you will get from me! I can talk in general terms about the process as I have been in the audience of other shows. Now anyone who has been to a taping of a game show can tell you that they record several episodes in a row. You probably expect this. It gives them economies of scale. The get a set put together, get the celebrities in, get all the crew together – so it makes sense to shoot several episodes all at once. Some even shoot a couple of days in a row.

There is a person who is the Audience Fire-Upper. I am not sure of the technical term (I think it’s Warm Up Guy), but it is their job to let us know what is expected of the audience, what is going on during the recording, when to clap, when to cheer, when to cheer louder and to entertain us at other times.  Michael Pope is who we saw yesterday and he has been a Channel stalwart for many years. Another is Brian Nankervis (of RocKwiz fame).

It’s the warm up persons job to get us enthusiastic and keep us enthusiastic for the entirety of the show. In fact the entirety of the five shows that they are recording on any given day.  As you would imagine, everyone is excited for the first show so its all good. The second show, people start to lag a little. When it gets to the third show, people have the “I’m an expert and I know this stuff. Why am I reacting like a monkey to a trainer?”

Now naturally energies lag but my question is this, if you are not willing to perform your part of the role, why are you there? As the old saying goes, in for a penny, in for a pound. This is not just of TV audiences, this is for work, relationships, community groups, professional associations, school, and even your hobbies.  As Yoda said, “Do or Do Not, there is no try.”


So what in your life are you merely involved in? Where do you need to shift from being involved to being committed? Applauding and cheering loudly halfway through the fifth episode of a taping is one thing, but what about the areas of life that are of far more significance to you?

Do or Do Not, there is not Try!

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Is It OK to give compliments?

I love looking at ladies shoes – particularly Nine West.
Not in a fetish kind of way, just in a “I appreciate them” kind of way. Guys shoes always seem so boring but ladies shoes have so many fabulous styles.

Over the years I have commented to ladies when I like their shoes. Most often they are complete strangers to me. I figure they have put a lot of effort and money into looking good and if I like their shoes, they would want to know.

A couple of weeks ago I was informed that giving compliments was “not nice”!!!

Wifey and I were having lunch at a winery on the Mornington Peninsula in Victoria.  As we were chatting a couple walked past on the outside of the cafe. Wifey pointed out to me the ladies boots that were really cool. We then continued with our lunch.

As we were leaving, I pushed my chair back and bumped into the diner behind me. It happened to be that lady with the boots. I apologised for bumping in to her and then said, “By the way, they are really nice shoes you are wearing. Are they uncomfortable?”
“No they really aren’t even though you think they would be”, she replied.
I then went to pay the bill.

As I was waiting for the credit card to process, someone tapped me on the shoulder. It was the shoe lady’s boyfriend. He got my attention and then said, “You have just paid my girlfriend a beautiful compliment. Don’t do it again, it is not very nice.”
I said “OK” and he went on his way.

I must confess, it span me out a little. Why would someone not want to receive a compliment? Why should some one care that a random stranger said something nice about a piece of clothing their partner was wearing? Was it wrong of me to compliment the Shoe Lady?

I will continue to give strangers compliments. I think that one guy was a bit possessive. If I was shoe lady, I would be considering whether I wanted to spend a lot of time with someone who goes out of his way to discourage compliments!

Compliments are free and they are also priceless. They go straight to the warm and squidgy bit inside you that jumps with delight when you receive one. For some reason, compliments from strangers make that jump even bigger. It is more than OK to give compliments, it is one of the best things you can do.

So thanks for reading this, and by the way… I like your shoes!




Image: www.ninewest.com.au 

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What About Me?



It happens to all of us. We have days when our energy is down, our emotions are down and even our mood is down. Everything seems too hard and you just want to get back into bed and tell the world to go away.
When clients ask me what is the best thing to do when you get in these spots or have periods of depression, I tell them to do this.

  • Get up
  • Have a shower
  • Put on some nice clothes
  • Leave the house
  • Go to a friend’s place
  • Ask what is happening in their life and DO NOT talk about yourself

Thinking about ourselves and asking What About Me does nothing to lift a depressed state – frequently it makes it worse. So put yourself to one side and focus on somebody else and what is happening for them.  Once you get out of your own way and stop asking What About Me, you will be amazed how your mood, energy and emotions shift.
Have a great week

Warwick 
PS I have decided to do something significant about Mental Health. This Sunday I am running 5km in the de Castella Fun Run (I am not counting on lots of fun though!). Money raised by this fun run goes to Mental Health Research.  I would love your support and sponsorship. You can see a picture of my crazy family and donate to the cause here.

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Is It Really You?

Who Are You
Who are you? No I mean REALLY?

Too often we have masks we wear at work and then a different one for friends and then another for family and then another for our charity groups. After putting so many different masks on we often lose who we really are.

On top of that we have the expectations from society, our parents, our partners, our colleagues, our superiors, our inferiors and even ourselves.

So who are you really? What do you stand for? What do you like? What don’t you like? There are so many things that go into making up who you really are. Once you know, BE the authentic you.
You don’t need to be a certain way because others expect it or want it or need it. Be the authentic YOU that way no-one will ever need to ask Is It Really You?

PS Ladies if you are still developing the real you, a friend of mine is running a one-day workshop in Melbourne, Sydney and Brisbane called Raunchify. It’s worth looking at!

Image: Paul Downey  

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Can You Do It Again?

Cust SvceAccording to a recent American Express Global Customer Service Barometer Survey 25% of Australians think businesses take their custom for granted while 10% think businesses don’t care about them at all! Is your business like that? Is the service you give like that?

Speaking to the Master of Million Dollar Relationships, Danielle Storey, the secret to continuous excellence in customer service is consistency. While it is important to have some kind of process to provide excellent customer service, once is not enough. Whether you are giving great service to your customers, your internal customers or even your suppliers, you need to be able to do it time and time and time again.

From simply answering the phone in a professional manner, welcoming people who come into your business, thanking customers for paying their invoices or having an ongoing loyalty program, it is consistency that really counts. Make sure your systems and process are simple and straight forward enough so you can do it again and again and again.

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Smile!

A new friend who attended one of

my presentations recently liked what I had to say about smiling. She found a poem that someone had given her and shared it with me. I love it!! So I wanted to share it with you.

SMILE FOR YOU

Smiling is infectious; you catch it like the flu,
When someone smiled at me today, I started smiling too.

I passed around the corner and someone saw my grin,

When he smiled I realized I’d passed it on to him.

I thought about that smile and then I realized its worth,

A single smile, just like mine, could travel round the earth.

So, if you feel a smile begin, don’t leave it undetected,

Let’s start an epidemic quick and get the world infected!




Now you can pop a smile on your face and pass it on!

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Are You Willing?

I almost can’t believe it.


It has been a week without TV!


Last Tuesday, Wifey and I decided that we would turn off the TV for a month. So we turned it off at the wall and unplugged it. Me….who doesn’t feel safe unless I am sitting there with at least one remote control in my hand!!!


A few friends asked us why. Quite simply, there is nothing on. Australia’s new FreeView is a joke. All they have done is watered down the existing programs with additional reruns. So on any particular night, we would watch the best of a bad lot. I

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found myself getting angry that I was wasting my life. Bruce Springsteen said it best, 57 Channels and Nothing On!


So we decided to try a month with out TV. We can use the extra time to read, play games, exercise or even…….talk!! Communicate with the one we love?? OUTRAGEOUS!!


Anyway, it’s been a week and I have survived! No TV, no movies, no DVD’s and no computer games. No sport wasn’t an issue for me because unlike most Australian men, I don’t enjoy watching (or even playing) sport. I don’t miss the news because most of it is “infotainment”. It is what rates, not what I need to know. I can get what I need from the internet or in discussions with friends.


I don’t miss the advertising. I can still buy things and not need anyone to tell me about it. I haven’t missed any of the cop shows or lawyer shows (but I am sure CSI Geelong is not far away!) I haven’t missed the vegging out in a mind numbing stupor.


I have enjoyed the conversations. I have been more industrious in my work. I have played my bass guitar. I have been gripped by the books I have read. I have delighted in the friendships I have participated in. I have explored the internet (and found a lot of rubbish there but Lego Death Star Canteen was funny! It does have some swearing though so be warned!)


Are you willing to join us?


I am not trying to create a new movement or a new month thing or a ribbon day or anything. I am just suggesting that your life would be enriched by turning of your TV for a month. You never know what you will find. You may even find yourself!



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Come and Hear Me Speak!

I RARELY post commercial information but there are two events I am involved with that I really wanted to tell you about.
I won’t waffle on about each even, just keep it short and sweet.

The first one is a book launch.  A good friend of mine Ian Berry has just launched his new book “Changing What’s Normal”. To celebrate he has asked me to join him and Geoff McDonald to speak at a 90 minute seminar on Thursday 28th July.  Your registration includes a copy of the book and you get to hear three speakers to inspire you to live a beyond normal life.  Find out more detail and book your place here.

The second thing is late last week I was asked to share the stage with Dr John Tickell, Tracy Bartram and Dr Rosemary McCallum for a three day seminar on Serious Abundance.  I am so excited about this!  We will be sharing with you ways you can cut through the nonsense, get rid of the rubbish and live the life you want.  
You will learn: 

  • Ways to have more fun in your life
  • Financial Skills and methods to improve your relationship with wealth
  • Work Life balance techniques to allow yourself time to connect with those who count
  • Wellness – eat without being on a diet and have a healthy relationship with food
  • Ideas to live with more passion and conviction.

Find out more about this event, including the Early Bird Special that ends Friday 15th July, by clicking here. 
As I said I am thrilled about both of these events. If you need a quick burst, come along to the book launch. If you are serious about giving your life a shake up and building something you truly desire, come to the three day seminar.

I look forward to seeing you at either event.

Warm regards




Warwick Merry
The Get More Guy 


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Are They That Different?

Are they that different?
I am consistently surprised at the culture shock I get when I travel to the USA. I keep thinking we are so similar (and we are) but we are also so different.

It’s easy to spot some differences. They drive on a different side of the road and a different side of the car. They have money that is all the same colour. They spell colour without the “u”. But these are the easy ones.

Some of the more subtle or peculiar ones are: they use their cutlery differently (especially how they hold a fork), their food looks like ours but tastes different, their coffee is NOT coffee and their approach to customer service is very different to ours.

It would be easy to get in to a “whose is best” kind of discussion and the answer is no-ones. Each approach is not better simply different. Sometimes it is easy to see the differences like the ones mentioned, but there are others that are not that easy to see.  This is not just between cultures, it’s also between people.

This is where a behavioural preference tool like DISC comes in handy. They enable you to consider others (like a partner, colleague, client or prospect) and determine how they like to behave and communicate.  You can then change your style to match theirs. This will enable you to have much more effective communication and better relationships.

DO NOT try and make them change to suit you.  Many have tried and failed.  You can never change others, only yourself.  The truth is that people are VERY different, regardless of cultural background.  Behavioural flexibility will increase your chance of success.

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Are You Used To It?



Mt Hood


I am here in Portland Oregon for work. Yesterday I took a drive out to the Colorado River Gorge. I call it drive by tourism. I took some photos as I drove. If you look past the bugs on the windscreen you will see Mt Hood in the background. I was blown away to be driving around and have this amazing snow capped mountain in the background.


I guarantee you that many locals will not even see it. We get used to things and don’t notice how special they are. It is not taking it for granted, because I am sure the locals love it, it is just that you see it so often you get used to it and it blends into the background.


Are some of your customers, your team members, your support staff or your family the same? I am sure you know how special they are, how much they mean to you but it is easy to get used to having them around and having them do things for you.  


So are you Used To It? Make sure they know how much they mean to you and your business.

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Who Are You Selling To?

So many sales people run around trying to get new clients, they forget about their existing ones. One company I was talking to last week is in severe financial crisis. They are so focussed on getting new customers to get them out of debt that they forgot about

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their existing ones.

It is a commonly accepted figure is that it is 5 times easier to sell to existing customers than get a new one. Soooo many people know this, but most RARELY act on it. So today, what additional or repeat product or service can you sell to your existing client base?

Who are you selling to?

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What Do You Want?



It has often been said that you will get what you want once you want what you’ve got.

The book Affluenza talks about how many people spend money they don’t have buying things they don’t need to impress people they don’t like.

Whether it is the “stuff” or people you have in life or the clients and customers you have, once you start showing appreciate for them, you can’t help but attract more of the clients,

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customers, “stuff” and people into your life. You just have to show your existing ones how much you appreciate them.

What do you want and what have you already got?

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