Archive For: Relationships

Do You Communicate Both Ways?

Do You Communicate Both Ways?

Are You Listening

With my Executive Mentoring clients, there is a common complaint that their teams don’t listen to them and they can’t understand why.

My experience has shown that your team are more likely to listen to …

Read more →

 

Do People Listen To You?

Do People Listen To You?

Be Heard

Too often when you want to be heard, people are in their own heads, on their phone, or simply hearing without listening to you. Communication is so important in this day an age but sometimes …

Read more →

 

What Haven’t You Said?

What Haven’t You Said?

I had misinterpreted a clients email. You know when you put meaning in an email that isn’t there? So I didn’t get in touch.

… time passed …

Now whenever I thought of the client I …

Read more →

 

Who Is Your Signage For?

Who Is Your Signage For?

A client asked me to have a look at their banner designs for an upcoming trade show. They were nice looking designs but they were nothing special. Too often we forget that our banners and

Read more →

 

How Are Your Basics?

HOW ARE YOUR BASICS?

Lush

On Friday, I visited the Better Homes and Gardens Show with my exhibiting business partner, Danielle Storey to work with one of our exhibiting clients. There were loads of exhibitors all trying their best to get

Read more →

 

Who’s Your Number One Fan?

Number 1
Today’s post is dedicated to Wifey.

She had a big birthday on the weekend (one with a zero in it!) and it made me think about all the raving fans I have but most importantly, my Number One Fan.

Wifey

Read more →

 

How are Your Questioning Techniques?

Questions
Whether you are talking to a prospect, a friend, a client, a stranger or a loved one, the power of a conversation is in your ability to ask the right questions. Too often I observe people asking questions to confirm

Read more →

 

12 Days of Christmas 2012

12 days
Welcome to the Twelve Days for Christmas for 2012.

Maybe you don’t celebrate Christmas, maybe you are more a Haj, Chanuka or Bodi day kind of person. It doesn’t matter, this applies to everyone.
Last year I put out the

Read more →

 

Can You Negotiate Successfully?

Negotiation is such a core part of what we do, but I am not a guru on Negotiation. Luckily I have a very good friend that is. I asked her to give me the secrets to mastering negotiation and she

Read more →

 

Are You Treating the Cause or the Symptom?

Too often people treat the Symptoms and not the Root Cause.

A case in point is the current issue with Alan Jones, the Australian shock jock who made some questionable comments about our Prime Minister and her father.
There is

Read more →

 

Are You Adding Value?

Headshot
Are You Adding Value?

As I type this I am on the lovely Gold Coast of Australia. I am here for a client’s conference and Expo. They have asked me to host the expo floor and work closely with the

Read more →

 

Got Synergy?

Synergy
John Donne, a 17th century English author famously said, “No man is an island.” Then why do so many of us try and deal with our businesses, our lives and challenging situations on our own?

I have been to several

Read more →

 

How Good Are You?

Ok Tall Poppy Hackers, get your swords ready! It’s time to talk about how good you really are.I think it is sad that the Australian culture is one that really is quite supportive but once you stand out too

Read more →

 

How is your Chinglish?

How is your Chinglish?
I am just off the plane from China. What an amazing place! It was a great conference and I had some fabulous experiences.
One of the things China is famous for is Chinglish. That is, writing

Read more →

 

How Do You Recover?

Rental
Customer service is important but don’t forget your service recovery skills either. Research shows that a customer who has a good experience will tell three to five people but a customer who has a bad experience will tell 11 people

Read more →